Privacy Policy

Last updated: 2018-10-15

Compass Preventive Inc. (“MedVoice”, “we” or “us”) operates the Medvoice.ca website (the “Website”) and associated mobile applications that allow you to access MedVoice’s services (collectively the “Platform”). MedVoice provides communication services to medical professionals and patients wherein we collect medical background information from the patient and submit such information to a medical professional with whom the patient has an appointment to increase efficiency and diagnostic accuracy (the “Service”). We respect your privacy and are committed to protecting your personal information.

This Privacy Policy applies to all users of the Platform and is effective as of the date of its posting on the Website. Please take the time to review this Privacy Policy carefully. By providing personal information to us, you agree to this Privacy Policy. If you do not agree to the terms set out in this Privacy Policy, you must stop using the Website as well as any other form of the Platform immediately.

COLLECTION OF GENERAL INFORMATION
1. We automatically collect general information concerning the use of the Platform. This includes the Internet Protocol (IP) address of your computer or device, the IP address of your internet service provider, information about your device (e.g. mobile screen size, name of cellular network, and mobile device manufacturer), the web browser used to access the Website, the Internet address of the Website from which you linked to the Website, the date and time of access to the Website, the operations undertaking during use of the Website, the sections of the Website that you visit, the parameters relating to particular pages of the Website visited and time spent on each page, location information and any content downloaded from the Website. We do not link this information with any personal information provided by you.
2. The general information that is automatically collected is used to improve the Platform, for marketing, website and system administration and other administrative purposes. We may use the general information that is automatically collected to create aggregate reports concerning website use, user patterns, user demographics and user purchases. We will not sell, trade or disclose to third parties any of the user’s identifiable information derived from the registration for or use of the Platform, including user names, addresses and financial information, without consent of the user, except as required by law. When we use other agents, contractors or companies to perform services on our behalf, we will ensure that we protect your user identifiable information in a manner consistent with this policy.
COLLECTION OF PERSONAL INFORMATION
1. We collect your Personal Information to provide you with the best possible service. “Personal Information” may include your name, age, home or business address, phone number, email address, information on your professional practice and accreditation, and relevant medical data (“Medical Data”), including but not limited to, symptoms, prescription drug use, and previous medical history. We may collect your Personal Information from any data you input into our Platform.
2. We will only collect Personal Information in order to:
  1. verify identity;
  2. perform the Service;
  3. open and manage an account;
  4. ensure you receive a high standard of service;
  5. further develop our services;
  6. meet regulatory requirements; or
  7. any other legal reasons as applied to your use of the Platform.
USE, DISCLOSURE AND CONSENT
1. We will not use or disclose your Personal Information to anyone except as described in this Privacy Policy.
2. Except as specified below, we will obtain your express or implied consent to collect, use or disclose your Personal Information. You can provide consent orally, in writing, electronically or through an authorized representative.
3. You provide us with implied consent where our purpose for collecting, using or disclosing your Personal Information is necessary for the provision of the Service or would be considered obvious or reasonable in the circumstances. Your consent may also be implied where you have received notice and a reasonable opportunity to opt-out of having your Personal Information used, and you have not provided us with notice of your opting-out, including but not limited to use for mail-outs, marketing or fundraising.
4. We may collect, use or disclose your Personal Information without your consent in the following circumstances:
  1. when permitted or required by law;
  2. in an emergency that threatens an individual's life, health, or personal security;
  3. when the Personal Information is available from a public source;
  4. when we require legal advice from a lawyer;
  5. with regard to information other than Medical Data, for the purposes of collecting a debt or protection from fraud; or
  6. other legally established reasons.
5. We will not sell your Personal Information to other parties without your explicit or implied consent.
6. We will only retain your Personal Information for the time necessary to fulfill the identified purposes or a legal or business purpose.
SECURITY
1. We are committed to ensuring the security of your Personal Information. To mitigate unauthorized access or disclosure, we have adopted appropriate physical, electronic, and managerial procedures designed to safeguard and secure the information that we collect online
2. While we strive to use commercially acceptable means to protect your personal information, you acknowledge and agree that no method of transmission over the Internet, or method of electronic storage is 100% secure. We make no guarantee as to the absolute security of your Personal Information.
3. In the unlikely event that our system is breached, and your Personal Information has been compromised, we will notify such local authorities as may be required within seventy two (72) hours of the breach, and will also use our best efforts to notify you, using the most current contact information that we have on file.
4. We are not responsible for any failure to notify you based on incorrect or outdated contact information.
ACCESS TO PERSONAL INFORMATION
1. To submit a question to us about the collection or use of your Personal Information, or to update or correct your personal information, please email us at: feedback@medvoice.ca and insert “Privacy Information Question” in the subject header.
2. If requested, we will provide you with a copy of your Personal Information in electronic form, which may include:
  1. what Personal Information we are storing;
  2. where it is being stored; and
  3. for what purpose we are storing it.
3. At any time, you may request that we remove your personal information from our records and we will delete your personal information within seven (7) days of such request.
COOKIES
1. We may use cookies to collect information. You may instruct your browser to refuse all cookies or to indicate when a cookie is being sent. If you do not accept cookies, you may not be able to use or access certain pages or services of our Platform. If you do not instruct your browser to refuse all cookies or to indicate when a cookie is being sent, your consent to our use of your personal information may be implied.
SERVICE PROVIDERS
1. We may employ third party companies and individuals to perform Platform-related services on our behalf, or to assist us in analyzing our Platform’s use. Such third party companies may have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
LINKS TO OTHER SITES
1. The Platform may contain links to other websites that we do not control (“Third Party Sites”). We strongly advise you to review the privacy policy of every site you visit. We have no control over, and assume no responsibility for the content, privacy policies or practices of any Third Party Site or their associated services.
CHILDREN'S PRIVACY
1. The Platform is not meant for use by children under the age of majority without parental consent or verification, we only intend to collect information that relates to minors as is provided by a parental guardian. If you are a parent or guardian and you are aware that your minor child has provided us with personal information, please contact us. If we become aware that we have collected personal information from minors without verification of parental consent, we take steps to remove that information from our servers.
CHANGES TO THIS PRIVACY POLICY
1. We may update our Privacy Policy. We will post updates to our Privacy Policy to this page. You are advised to review this Privacy Policy periodically to be aware of any updates. Changes to this Privacy Policy are effective when they are posted on this page.
2. If any material changes are made to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on the Website.
3. By continuing to use the Platform after changes are made to the Privacy Policy, you are agreeing to be bound by the new Privacy Policy. If you do not agree to bound by the new Privacy Policy, please stop using the Platform.
CONTACT US
1. If you have any questions about this Privacy Policy please contact us at feedback@medvoice.ca.